Return Policy

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1. Our Satisfaction Commitment

At Thivarelix, we take pride in the quality of every business card we produce. We understand that printed products are custom-made items created specifically to your specifications, and we are committed to delivering results that meet your expectations. If you are not satisfied with your order due to a production error on our part, we will work with you to make it right. Our goal is to ensure that every client receives printed materials that accurately represent their brand and meet professional standards.

We stand behind the quality of our work and have established a comprehensive return and reprint process to address any concerns you may have. We believe that open communication and a fair resolution process are essential to maintaining the trust our clients place in us.

2. Eligibility for Returns and Reprints

Due to the custom nature of printed products, returns and reprints are handled on a case-by-case basis. You may be eligible for a reprint or refund under the following circumstances:

• Printing defects such as smudging, misalignment, streaking, or color banding that are attributable to our production process
• Incorrect paper stock or finish applied to your order that differs from what was specified and confirmed
• Significant color deviation from the approved proof that cannot be attributed to monitor calibration differences
• Wrong quantity delivered that is less than what was ordered and paid for
• Damage that occurred during production or packaging prior to shipping
• Cutting or trimming errors that affect the appearance or usability of the finished cards
• Missing or incorrect finishing options such as foil stamping, embossing, or coating that were included in the order

3. Conditions Not Covered

The following situations are generally not eligible for returns, reprints, or refunds, as they fall outside the scope of production errors:

• Errors in the submitted artwork, including spelling mistakes, incorrect information, or low-resolution images that were present in the approved files
• Minor color variations that fall within standard printing tolerances, as exact color matching cannot be guaranteed across different print runs or between screen displays and printed output
• Orders that were produced accurately according to the approved proof or artwork but do not meet the client's revised expectations after delivery
• Damage caused by improper storage, handling, or environmental conditions after delivery has been completed
• Changes of mind regarding design, paper choice, or finish after the order has been produced
• Delays in delivery caused by shipping carriers or circumstances beyond our control, including weather events, customs processing, or carrier service disruptions
• Orders where the client declined the proofing step and approved production to proceed without reviewing a final proof

4. How to Request a Return or Reprint

If you believe your order qualifies for a return or reprint, please follow these steps to initiate the process:

• Contact us within 14 calendar days of receiving your order through our Contacts page or by calling +1 801-355-3438
• Provide your order number, a detailed description of the issue, and clear photographs showing the defect or problem
• Our quality assurance team will review your claim within 2 business days and contact you regarding the next steps
• If requested, you may need to return a sample of the defective cards to our facility for inspection at our expense
• Once the claim is verified, we will offer a reprint at no additional cost or a refund based on the nature and extent of the issue

5. Reprint Process

When a reprint is authorized, we will reproduce your order using the original approved specifications at no additional charge. The reprint will be produced with the same level of care and quality control as the original order, with additional attention to the specific issue that was identified. Reprinted orders are typically shipped within 3 to 5 business days from the date the reprint is authorized. Expedited shipping may be available for reprints at no extra cost if the original order was time-sensitive and the delay was caused by our production error.

In cases where the reprint involves a design correction provided by the client, the corrected artwork must be submitted and approved before production begins. We will review the corrected files to ensure they are print-ready and will communicate any concerns before proceeding with the reprint.

6. Refund Process

Refunds are processed in cases where a reprint is not feasible or when the client prefers a refund over a reprint. Refund amounts will be determined based on the nature of the issue and may cover the full order value or a portion thereof. Approved refunds are typically processed within 5 to 10 business days and will be credited to the original payment method used for the order. You will receive a confirmation notification once the refund has been initiated. Please note that refund processing times may vary depending on your financial institution.

7. Shipping Damage

While we take great care in packaging your printed products for shipment, damage may occasionally occur during transit. If your order arrives damaged due to shipping, please contact us within 7 calendar days of delivery with photographs of the damaged package and products. We will work with the shipping carrier to file a claim and will either reship your order or provide a refund, depending on the situation and your preference. Orders that appear to have been damaged during shipping should not be refused at delivery, as this may complicate the claims process.

8. Proof Approval Responsibility

We strongly recommend that all clients review and approve a digital proof before production begins. The proofing step is an important quality control measure that helps prevent errors and ensures you are satisfied with the design, layout, and content before printing. Once a proof is approved, the client assumes responsibility for the accuracy of the content and design elements shown in the proof. Thivarelix will not be held responsible for errors that were present in the approved proof, including but not limited to typographical errors, incorrect contact information, or design layout issues that were visible in the proof.

9. Cancellation Policy

Orders may be cancelled without charge if the cancellation request is received before production has begun. Once an order enters the production process, cancellation may not be possible, and any cancellation at that stage may be subject to a production fee to cover materials and labor already invested. We recommend contacting us as soon as possible if you need to modify or cancel an order. Our team will do their best to accommodate your request based on the current production status of your order.

10. Quality Assurance

Every order produced at Thivarelix undergoes a multi-step quality assurance process. This includes pre-press file verification, color calibration checks, mid-run inspections during production, post-production visual inspection, and careful packaging. Our quality assurance procedures are designed to catch and correct any issues before your cards are shipped. However, if an issue does slip through our quality control process, we are committed to resolving it promptly and fairly in accordance with this Return Policy.

11. Policy Updates

We reserve the right to update this Return Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Your continued use of our services after any changes to this policy constitutes your acknowledgment and acceptance of the revised terms.

12. Contact Us

For questions, concerns, or return requests, please reach out to us through our Contacts page, by phone at +1 801-355-3438, or by visiting us at 475 W 200 S, Salt Lake City, UT 84101, USA. Our client support team is available Monday through Friday, 9:00 AM to 6:00 PM, and Saturday, 10:00 AM to 3:00 PM. We are dedicated to resolving any issues you may experience and ensuring your complete satisfaction with our printing services.